Return Policies

Ask lots of questions before buying. We want you to be happy with your ipe or other product. We will answer questions, send photos, and do what ever we can to help you understand the deck process and what you are purchasing.

Product: Quantity of product must be verified when delivered. Call us with any claims before you install. Installed wood cannot be returned. Please inspect for grade, manufacture, and moisture content during the delivery. Returns requests must be made the day of delivery. Returns must be made before product is installed, cut drilled or altered.

A 20% return fee will be subtracted from returns of unused or non-defective merchandise.

Count and verify the amount before signing delivery receipt. If you have discrepancies note them on the delivery receipt prior to signing. You call always call before signing the delivery receipt.

Custom Product: all custom ordered product including custom milled products are non-returnable. This includes clip grooving, custom T&G, custom wraps, grooved slip tread, and other custom milled lumber.

Avoiding Returns: Please call outlining the problem. We provide support on installation questions that may quickly solve the problem.

Discontinued Items: no returns on discontinued products.

Original Packaging: Open boxes are non-returnable. All returns for accessories need to be unopened in the original packaging.

Wood, Nature's bounty. A growing tree is living and has its own characteristics, grain patterns and colors. Your decking will mirror this beauty. Expect small imperfections like milling artifacts or quilting. These can be easily sanded out and not considered a defective product. Simple solutions are usually the best. If one board face is not to your liking turn it over or reverse it. Use your orbital sander with rough (80) grit paper can remove planer other marks.

If you are renovating an old or damaged Ipe deck, a sander works wonders.